Plans, billing and your subscription

Open Settings from the account menu at the top right and choose Plan and billing. It shows Your plan, This month (what you've used) and Payment and invoices.

Owners can change the plan, seats and payment details. Admins can see the page but can't change it. Members don't see it.

There are four plans: Free, Pro, Team and Agency. Current prices are on the pricing page and under Change plan.

• Free: 1 site, up to 500 pages per audit and 1,000 pages a month, 1 seat, a fresh audit each month.
• Pro: 3 sites per workspace, up to 5,000 pages per audit and 30,000 pages a month, 1 seat, audits as often as weekly.
• Team: 10 sites per workspace, up to 10,000 pages per audit and 100,000 pages a month, 3 seats included, audits as often as daily.
• Agency: 30 sites per workspace, up to 10,000 pages per audit and 300,000 pages a month, 10 seats included, audits as often as daily.

Change plan lists the features each plan adds.

Each organization can try Team free for 14 days, once, without a card: choose Start your free Team trial. If you've added a payment method by then, your paid plan starts when the trial ends. If you haven't, your account moves back to Free and nothing is charged.

1. Choose Change plan.
2. Pick Monthly or Annual under Billing period, then choose a plan.
3. Choose Continue to payment for your first paid plan, or Review the change in Stripe if you're already paying.

Stripe shows the exact amount, including any credit, before you confirm.

On Team and Agency you can add seats. Choose Change seats, use the buttons to add or remove one at a time, and choose Save seats. Added seats are charged for the rest of this period straight away. Fewer seats apply from your next bill. You need at least as many seats as people in the organization.

Under Payment and invoices, choose Update payment method to change your card, or Open billing portal for your billing details in Stripe. The Invoices list shows each invoice with its status and a PDF to download.

If a payment doesn't go through, the page asks you to update your payment method by a date to keep your paid features. After that date your account uses Free until the payment goes through.

1. Choose Cancel or downgrade at the bottom of Plan and billing.
2. Pick the plan to move to. The sheet lists what changes, such as sites over the new limit, people who would lose access and features that turn off.
3. Choose Yes, move to the plan, then confirm in Stripe. Or choose Keep my plan.

You keep your plan until the end of the paid period. Then new audits pause in workspaces with more sites than the new plan allows until you remove some, and public share links stop working if the new plan doesn't include them. Your reports and history stay, and you can come back any time.

Payments aren't refundable except where the law or our terms require it, or where we choose to refund. If a charge looks wrong, contact us before disputing it with your bank.

Choose Help, then Contact support in the top bar, or email support@theobelisk.app.